Question 1

What does unlimited mean?

Accepted Answer

You may submit as many requests as you need. Requests are completed according to your plan’s active-request limit.

Creative plan includes one active request at a time. Creative + Marketing plan includes two active requests at a time.

Question 2

Are revisions unlimited?

Accepted Answer

Yes. Revisions are unlimited while your subscription is active and the revision remains within the original request scope.

A major change in direction may be treated as a new request.

Question 3

How fast will requests be completed?

Accepted Answer

Most standard creative requests are completed within 2–4 business days.

Large projects, websites, branding systems, campaigns, and complex documents are divided into smaller stages and completed over a longer timeline.

Question 4

Can I request an entire website?

Accepted Answer

Full website design is included in Creative + Marketing plan.

Creative plan clients may request website graphics and individual visual assets, but complete website projects are not included. However, if you need a website, we can provide you with a one-time project rate.

Question 5

Is copywriting included?

Accepted Answer

Light copy editing and short-form marketing copy may be included when needed to complete a request.

Long-form copywriting, sales copy, blog writing, and advanced messaging projects must be provided by client or may require an additional fee/separate scope.

Question 6

Is paid advertising included?

Accepted Answer

Ad design and campaign strategy may be included depending on the plan.

Advertising spend, media buying, and paid advertising management are separate unless specifically added to the agreement.

Question 7

Can I pause my subscription?

Accepted Answer

Pause options may be available based on the terms of your agreement.

Requests, revisions, and active production stop while the subscription is paused.

Question 8

Can I cancel at any time?

Accepted Answer

Month-to-month subscriptions may be canceled before the next billing date.

Annual subscriptions are subject to the terms of the annual agreement.

Question 9

Can you choose what we work on next?

Accepted Answer

Yes. In your client portal, you can reorder your queue and set the priority for each request. We’ll use that order when we pick up your next active task.

Question 10

How many tasks can you have in progress at once?

Accepted Answer

You can add unlimited requests to your queue, but we work on one active task at a time. That helps us give each project focused attention and keep things moving smoothly.

Question 11

How fast do you usually complete a request?

Accepted Answer

Most accepted tasks are completed in about 48 hours. Larger requests or tasks that need revisions can take longer, and we’ll keep you updated if that happens.

Question 12

Do you guarantee a certain number of completed tasks each month?

Accepted Answer

No, we don’t guarantee a set number. What we complete depends on the scope of the work, revisions, and how quickly feedback comes back. We’ll always work through your queue as efficiently as we can.

Question 13

How do you send us new design requests?

Accepted Answer

After you join, you’ll get an email invite to your client dashboard. From there, you can submit new requests anytime and set their priority.

Question 14

Do you work from our brand guidelines?

Accepted Answer

Absolutely. Share your logos, fonts, colors, examples, and any brand rules you want us to follow. The more context you give us, the easier it is for us to create work that feels on-brand and consistent.

Question 15

How do revisions work?

Accepted Answer

If something needs a tweak, just send your feedback in the client portal. We’ll take care of the revisions and keep things moving until the design feels right. We make it easy to stay in the loop and get to the finish line.

Question 16

What kinds of design requests can we send?

Accepted Answer

We can help with a wide range of everyday design work, like social graphics, ads, presentations, pitch decks, website graphics, email visuals, one-pagers, and more. If it’s a design task your business needs, send it our way and we’ll let you know if it’s a fit.

Websites

Branding

Social Media

Ad Creative

Email Marketing

Print Creative

What We Design